3Di Engage Platform

The SaaS platform built for government and community organizations.

Redefine what’s possible for your community.

When mission-driven agencies are empowered to simplify their work and expand their capabilities, there’s virtually no limit to what they can do. That’s exactly why we created the 3Di Engage platform. It’s designed precisely for the way government and community organizations work and can be deployed quickly, configured to your needs, and scaled up with ease — all without significant IT or development resources. Whether you use it to power a single function or your entire organization, you’ll be amazed by what you can do with the support of 3Di Engage.

Key Sectors

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Deploy custom solutions in record time with
3Di Engage Solution Accelerators.

Get the exact solution you need, developed by our team in a matter of weeks using one or more of our quick-deploy solution accelerators for:

Inspections

Incident Management

Case Management

Customer Self-Service

Field Service Automation

Support the way you work.

Flexibility is at the heart of the 3Di Engage platform because your software should adapt to you, not the other way around. The 3Di Engage platform was created specifically to support government and related work, yet it’s highly configurable to your specific needs and scales easily as they change.

Deploy quickly and easily.

Since 3Di Engage is already built for the way you work, it can be implemented in as little as 2-3 weeks. Our team will customize it for your needs, integrate with your existing systems, and have it delivering value right away.

Engage anyone, anytime, anywhere.

Citizens, businesses, and other key stakeholders want quick and easy access to your organization. 3Di Engage makes it simple to provide that access with mobile apps, web portals, omnichannel communication tools, and 2-way integrations with any other systems you use to communicate. Engage any person, at any time, through any channel they prefer.

Break down barriers.

Bouncing between systems to access information and manage processes is slow, frustrating, and can leave you feeling one step behind. 3Di Engage eliminates these silos, providing a full 360-degree view across systems and functions. With advanced reporting and 2-way integrations with your other systems, you get visibility into everything you need from a single place.

Stay secure and compliant.

From ADA compliance to securing sensitive information, your government software must be up to the task. That’s why we maximize security through compliance with standards such as CJIS and SOC 2 Type 2 and host our 3Di Engage platform on AWS’s FedRAMP compliant infrastructure.

Modernize operations with advanced, cohesive capabilities.

Each component of the 3Di Engage platform would be powerful on its own, but together they provide a seamless experience that redefines what’s possible.

Customer Relationship Management (CRM)

Simplify customer engagement with comprehensive contact information, campaign management, and simplified communications.

Asset Management

Keep all the assets you track organized – from rental properties to street lights – with a flexible, scalable digital inventory.

Case Management

Eliminate paperwork and streamline the resolution of requests, complaints, incidents, and other cases with increased visibility and efficient automations.

Workflow Management

Customize, track, and automate the workflows that power your programs and processes, adapting the platform to the way your organization gets things done.

Content & Document Management

Reduce or eliminate paperwork and organize all your digital assets in a single storage solution.

Municipal Code Management

Easily add and update codes, quickly reference your digital code book, manage violations and proposed remedies, and automatically adjust code-related workflows.

Reporting & Insights

Access analytics reports in real time and make sense of your data with advanced insights backed by artificial intelligence and machine learning.

Location-Based Visualization (GIS)

View assets by location with advanced mapping integrations for intuitive visibility and streamlined operations – at the office and in the field.

Billing & Payments

Manage fee structures, support billing, and process self-serve payments all in one system, empowering essential cost recovery and frictionless bill pay.

Omnichannel Communications

Send and automate notifications, alerts, and other communications to internal and external stakeholders through email, SMS, social, and app push notifications.

Mobile & Web Interfaces

Improve access for staff and the public with personalized mobile apps and web portals designed for ease of use, efficiency, and security.

Multi-Language Support

Make your communications, apps, and portals more inclusive with support for a wide variety of languages.

Robust Security & Compliance

Maintain appropriate security and compliance with customizable protocols backed by SOC 2 Type 2 certification and ready to support FISMA, CJIS, PCI, HIPAA, ADA/WCAG, and other compliance needs.

Integrations & Extensibility

Seamlessly integrate with existing and future systems for 2-way syncing that allows you to streamline operations and see everything in one place without wasting previous investment or limiting future capabilities.

In the Cloud with AWS

Get all the benefits of a cloud-based SaaS platform backed by Amazon Web Services’ advanced reliability, security, and technical capabilities.

Sensible Pricing

Protect your budget with tiered pricing based on usage, not per-seat licensing. Get predictable scaling and maximum return on investment regardless of your size or needs.