Incident Management

Identify, respond to, and resolve any type of incidents with the support of powerful software.

Modernize your incident management capabilities with tailored software.

From complex safety incidents to simple service requests, your goals are the same: resolve incidents quickly and gather insights that help reduce the volume and severity of future incidents. Accomplishing these goals is easier now than ever before, but only when your team is empowered with modern tools designed for your exact needs.

3Di’s quick-deploy solution accelerator for incident management provides a modern software as a service (SaaS) solution tailored to your incident management requirements. It helps our team provide you with software that feels like it was created just for you, but without the delays or expense of a built-from-scratch application. And, since it’s built using the robust 3Di Engage platform, it’s already configured for top-of-the-line security, flexible extensibility, and a full set of features that simplify and streamline virtually every aspect of your incident management process.

Key Features

Mobile & Web Portal

Easy-to-use, secure portal for customers and/or other stakeholders to report incidents, get information, and receive notifications – fully customized to your exact needs.

Intake Forms

Create and manage customized intake forms with conditional questions, multi-lingual support, and compatibility with a variety of channels such as phone, web portal, mobile, chat, and more.

Workflow Management

Streamline your unique incident management processes with process mapping, dynamic progression, workflow automation, multi-channel notifications, and role-based permissions.

Integrations & Extensibility

Seamlessly integrate with other systems such as work order management, payment systems, or ERP for 2-way syncing that allows you to streamline operations and see everything in one place.

Scheduling & Assignment

Manage your team’s schedules with tools for assigning dates and times, communicating with customers and other stakeholders, and quickly rescheduling when necessary.

Reporting & Analytics

Track incident management activity and other KPIs with access to real-time analytics and insights backed by artificial intelligence and machine learning.

How do solution accelerators work?

Solution accelerators are a preconfigured set of features on the 3Di Engage platform. They’re designed to quickly empower a specific type of use case, while leaving room for our team to customize your solution for the unique needs of your organization. Similar to custom software, your solution will feel like it was designed specifically for you. But unlike custom software, it can be deployed in a matter of weeks at a reasonable cost and is backed with a proven SaaS platform that’s highly secure, easily extensible, and simple to maintain and update.

Implement a multi-faceted solution with help from these other quick-deploy Solution Accelerators.

Get the power of the 3Di Engage platform.

Our solution accelerators are built with 3Di Engage, a powerful software as a service (SaaS) platform designed for the way you work. This robust foundation means you can get up and running in a flash, avoid data and system silos, and easily add new solutions down the road. Plus, it runs on Amazon Web Services, which provides industry-leading reliability, security, compliance, and affordability.

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